Our Return Window
You have 7 days after receiving your item to request a return.
What Can Be Returned
To be eligible:
Item must be unused/unworn with original tags
In original packaging
With receipt or proof of purchase
How to Start a Return
Contact us at support@devilvape.com
Do not send items before approval – unrequested returns will be rejected
If approved, we’ll email you:
Return shipping label
Packing instructions
Damaged or Incorrect Items
Inspect your order immediately upon delivery. Contact us at once if you receive:
Defective merchandise
Damaged goods
Wrong items
We’ll evaluate and resolve the issue promptly.
Sale items or gift cards
Contact us if unsure about your product’s eligibility.
Exchanges Process
Fastest method:
Return original item
Once return is approved
Place new order separately
Refund Timeline
We inspect returns upon receipt
Approval notification sent
Refund processed to original payment method within 10 business days
Bank processing may add extra time
Contact us if:
Refund not received within 15 business days of approval
Email: support@devilvape.com
Have other return questions? We’re happy to help at support@devilvape.com